If you are not 100% satisfied with your online purchase, you can return your item(s) to us for store credits which comes with a three-month validity period or you may only head to our stores for an exchange.
Returns must be done within 14 days from the shipping date/from the date of delivery to retail stores.
To process your return:
1) Log into your Account
2) Click on 'Order History'
3) Click on the order that you wish to return
4) Click on 'Return Items' tab. If you are unable to click, it means that your item is not eligible for return.
- Eligibility: Items must be unworn/unwashed/unscented with tags on, in their original packaging in order to be eligible for return. Do note that Sale and discounted items are strictly not eligible for returns/exchanges.
- Items can be dropped off at our retail stores/HQ. Please fill in the given return form the RMA number that is available after you have submitted the Return Request via your account.
Returns and Exchanges can can be made at the following locations:
JEM: 50 Jurong Gateway, #02-49, Singapore 608549
TAMPINES 1: 10 Tampines Central 1, #02-02, Singapore 529536
PLAZA SINGAPURA: 68 Orchard Rd, # B1-20 Singapore 238839
TAI SENG HQ: 61 Tai Seng Avenue, Print Media Hub #03-12 Singapore 534167 (via a 24-hr drop-off return box located outside the door)
Love & Bravery reserves the rights to reject your returns should the requirements of the above are not met.
STORE CREDITS
- Store credits with a three-month validity will be issued within 3-5 working days upon receipt of your return(s). It can be used (partially or in full) to offset online and in-store purchases. Any balance credit amount that is not utilized/expired will not be refunded back to you in cash or credits.
- Orders placed with store credits are not eligible for further exchange/returns.
- Kindly note that we do not process cash refunds for such returns.
- If you are returning your item(s) from an order that came with a free gift, the free gift must be returned with any returned item(s) if the remaining value of the order does not meet the minimum purchase requirement for this promotion, or the free gift value will be deducted from the store credit refund.
EXCHANGE
- Exchanged items are not eligible for further exchange/returns.
- Item for exchange must be of equal or higher value.
- If you are returning your item(s) from an order that came with a free gift, the free gift must be returned with any returned item(s) if the remaining value of the order does not meet the minimum purchase requirement for this promotion, or the free gift value will be deducted from the store credit refund.
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